When you need managed IT services in Saint Petersburg, Clearwater, or other Tampa Bay areas to maintain peak operation of the IT network in your small business, partner with Genie IT Services. We'll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues to grow. Let us give you the peace of mind you deserve with your small business today with Genie IT Services' managed services.

Which do you think is smarter, planning ahead or figuring things out as you go? Would you rather be prepared, or scrambling last minute, unsure of when you’ll get back to a great working rhythm again? Of course, it’s better, more efficient, and less stressful to be ready for anything. That is why businesses are increasingly getting in touch with managed service providers (MSP's) and making the switch over to proactive IT services and support. The days of reactive IT support are fading, and for good reason.

Reactive Vs. Proactive IT Support

Reactive support, also known as the break-fix approach, is when you react to the damage after it’s already done. For example, if your system is down and you call someone to come out and fix it, that is reactive IT support. Proactive, also known as Managed Services, is providing automated maintenance and with a network operations center your systems are monitored, both hardware & software. With these advanced tools that warn of any potential danger 24/7/365 , of any hardware degradation, or potential threats a technician or engineer will take action to remediate the issue or prevent it from getting worse. There are many benefits to this approach that reactive IT support doesn’t exhibit.

Proactive Support Solves Reactive Downsides

Let’s go back to the system example above. If you take the reactive approach, what happens after you call the tech guy? You just wait because you need your computer for business, and now that it’s out, you can’t do anything except wait for it to be back up and running. That downtime could be very detrimental to your success — nothing halts business more than downtime. This can be a very costly surprise expense as well. How much will it take to roll out a technician to your location? How long will it take for him/her to get there? And usually these charges are by the hour, and who knows how long the fix will take. Additionally, systems under a reactive type of approach slow down over time and updates don’t always get installed leaving your system vulnerable.

In contrast, our proactive IT service takes all the stress out of your IT, with a flat rate fee which includes all remote and in shop labor costs… so there won’t be any surprise bills or expenses. We evaluate your needs and budget and offer a fixed monthly rate that keep your systems up and running at their peak performance. And, through our state-of-the-art monitoring software we prevent failures by recognizing hardware degradation and making changes when it is most convenient, and fixing software issues remotely before they become a problem.

We also take care of system updates, downloading them in the background, testing and vetting them, then installing these updates outside of peak hours. This monitoring includes the security center keeping a watchful eye on any types of attacks. As an added layer of protection, we continuously backup your systems locally & to the cloud in the event of a hardware failure. The days of scrambling for a system that goes down are gone!

Help Desk Support

Keeping your systems running in peak performance is only part of the IT that needs maintenance. Employees get a button to have a “one click” request for support and have a technician remote into their system and assist with whatever problem they may be having. This keeps your staff performing in peak performance and will free up who’s ever the go-to person as well. Freeing them up from software issues, printer problems, or any other IT related issues so they can perform their work and be worry free of computer issues.

When you partner with us for managed services, here are some of the substantial benefits:

  • Tailored Packages – We know that every businesses' needs are completely different from the next, so we offer 100% custom packages for any business size or budget.
  • Predictable costs 24/7 – Genie IT Services doesn't charge you more when your network is down or a server fails. Our flat-rate fee covers all of that whenever you need it done.
  • Ramped up productivity – Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.
  • Downtime does not exist – Identifying and addressing issues before they become a problem we can almost Guarantee 100% Uptime.
  • We are always available – Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.

You can rest easy when you put your IT support needs in our hands. Contact us today for more information.