Genie Computer Systems is approaching the 30 year mark of business. I had one experience with Genie at the recommendation of my daughter and had a good experience. I've had friends of friends offer to work on my computer, and in the final analysis I came back to Genie and will probably not seek or accept computer help from anyone else. They have a proven history of integrity, honesty and fair pricing practices. I recommend Genie Computer Systems and will continue to be a loyal customer.
Owner response: I was shocked to see this review left more than 3 months after we discussed what we were able to do. I called you (after seeing this review) to see if you wanted to take advantage of any of the options we offered. Again, you declined and made accusations that we didn't offer any options.
1) We did not screw you
2) We offered replacement even tho this new issues was not our fault.
3) We extended our offer for up to 2 years in the case of changing your mind.
Who does this...we do...because we care about our customers.
I can understand if you did not want to continue with our business relationship, but to leave a completely not true review befuddles me.
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Thanks for all the wonderful reviews posted to Google, Demand Force, and our email. We now would like to have some of our clients post their opinion directly to our website. If for some reason you were dissatisfied with our service please call me to discuss.